1. Services
(A) Service description and specific obligations
1.1 We will provide you with the Select Codes set out in the Order and the services as further described in this clause 1 (Services) enabling a Nominated Recipient to redeem a Select Code for eGifts or gift cards through the Website.
1.2 Select Codes may only be redeemed in return for Products for use in the United Kingdom and where agreed and detailed in the contract form the Republic of Ireland, unless otherwise agreed and detailed in the contract form. The agreed specification for the Select Codes for each Client campaign will be set out in the contract form. We will ensure that the Select Codes can be exchanged for Products using the Service(s).
1.3 We will ensure that the Products can be redeemed in return for goods or services at the retailer selected by the Nominated Recipient (subject always to the then applicable Redemption Terms). You acknowledge that we cannot be held liable in the event that a retailer is subject to insolvency.
1.4 The Select Codes are subject to Redemption Terms which can be accessed for reference at https://www.select-your-reward.co.uk/termsandconditions. The Redemption Terms apply between the Nominated Recipient and us and do not form part of this Contract.
1.5 The images of the Select Codes and any descriptions on our website are for illustrative purposes only. We reserve the right to amend the specification of the Select Codes and Services if required by any applicable statutory or regulatory requirement or if the amendment will not materially affect the nature or quality of the Select Codes or Services.
1.6 The Select Codes, eGifts, Gift Cards are all provided with a specified validity period. After this period of time has elapsed the Select Codes, eGifts, Gift Cards become void and cannot be redeemed. No refund will be available to either the Client or the Nominated Recipient of funds which have not been redeemed by the expiry of the specified validity period.
1.7 Risk in the Select Codes(s) shall pass to you upon delivery and title in the Select Codes(s) shall pass to you upon receipt of payment in full by us. However, once a Select Code has been issued to a Nominated Recipient in accordance with your instructions the right to redeem the Select Code for a Product and subsequent right to redeem the Product on the Redemption Terms vests in that individual for the duration of the validity period specified on such Select Code or Product.
1.8 To the extent that the Nominated Recipient is entitled to a refund under Applicable Law in connection with the provision of any Products provided to them when they redeem their Select Codes, you will be liable for the costs associated with such refunds to the Nominated Recipients.
1.9 For the avoidance of doubt clause 7.4 of this Contract shall not preclude you from issuing the Select Codes to your employees and/or clients on the terms set out in this Contract.
(B) Dispatch and delivery
1.10 We will endeavour to dispatch the physical Select Codes within three (3) business days and digital or print-ready Select Codes within one (1) business day from either receipt of payment for such Select Codes or where we have agreed in the contract form to provide you with credit terms, from acceptance of your Order for such Select Codes. You may schedule Select Code despatch dates in advance. If you do Select Codes will be issued automatically on the required date or dates and you will be liable to make payment in full of the Charges due in respect of such Select Codes.
1.11 Delivery of 1) physical Select Codes will be via first class post or DX delivery services at our sole discretion; 2) digital Select Codes will be either a) via download from the Hawk Select Portal for bulk orders; b) via HTML email; or c) via SMS text message for deliveries direct to the Nominated Recipient and; 3) print-ready Select Codes will be available via download from the Hawk Select Portal. Delivery of the Select Codes will be complete once they have been delivered to the address, email address or telephone number provided by you or when they have been made available to download.
1.12 You must notify us as soon as reasonably practicable but in any event within two (2) business days of delivery of any discrepancy between the quantity of Select Codes ordered and those delivered. Before contacting us in the case of non-delivery of digital Select Codes please check your computer settings and confirm that delivery has not been intercepted by SPAM filters.
1.13 (a) We will investigate all claims regarding (i) non-receipt of ordered Select Codes , (ii) receipt of incorrect, faulty or damaged Select Codes..
(b) In the event that the investigation reveals that Select Codes have not been delivered to the address, email address or telephone number that you have specified in the Order or have not been made available for download as appropriate or the Select Codes have been delivered but are incorrect, faulty or damaged we will, at our cost, send replacement Select Codes of the correct value, where appropriate, as soon as possible.
(c) In the event that the investigation reveals that the Select Codes were not delivered or made available for download because of incorrect information in the Order and the Select Codes cannot be cancelled or have been redeemed you will be charged for the cost of the replacement Select Code. There will be no additional Charge for replacement Select Codes where this is not the case.
(C) Payment terms
1.14 Unless agreed otherwise in the contract form: a) we will invoice you (i) upon receipt of your signed contract form for any setup charges (ii) upon receipt of your Order for the Select Codes and other Charges detailed in that Order; and b) you agree to pay all invoices within thirty (30) days of the date of the relevant invoice.
(D) Unlawful or fraudulent use of the Services
1.15 You are solely responsible for the content of all communications sent by your staff or provided to us by you for issuance on your behalf when using the Services. You will not use the Services in any way which is unlawful or fraudulent, or has an unlawful or fraudulent purpose or effect or to communicate any message or material that is (i) libellous, harmful to minors or obscene; (ii) infringes the intellectual property rights of any third party or is otherwise unlawful; or (iii) which would otherwise give rise to civil liability, or that constitutes or encourages conduct that could constitute a criminal offence under any laws. We will be entitled to disable access to the Services and deactivate any Select Codes that have been issued in the event of a breach by you of the requirements of this clause 1.15.
(E) Service ordering, Hawk Select Portal and Admin Users
1.16 We will issue a contract form for the Services based on the information that you provided. You can request the Services from us by signing the contract form and returning it to us. Your signed contract form is an offer by you to buy the Services subject to these terms. Our acceptance of your offer will take place when we email you to confirm that we accept to provide you with the Services or commence Service provision, whichever is the earlier in time, at which point the Contract will come into existence between us. If we are unable to accept your offer for any reason we will inform you of this in writing.
1.17 You can place orders for Select Codes via: (1) the Hawk Select Portal which can be found at https://orders.hawkselect.co.uk; (2) the enquiries@hawkselect.co.uk mailbox; (3) Secure File Transfer Protocol; or (4) API (each an “Order”).
1.18 Each Order will be subject to the provisions of the contract form and the terms and conditions set out herein. In addition, you should ensure that you specify in the relevant contract form the process we should follow when issuing the Select Codes.
1.19 Your authorised signatories may appoint members of your staff as users of the Hawk Select Portal with limited user rights and/or also appoint admin users ("Admin Users"). Admin Users have extensive rights over access to and use of the Hawk Select Portal’s enhanced functionality, including the ability to onboard further users, including further Admin Users, and specify user permissions. For example, the Hawk Select Portal functionality permits, but is not limited to, the ability for staff to place Orders, to view and administer Orders, to view personal data and redemption behaviour and to provide customer service.
1.20 You, the Client shall be liable under the Contract for the acts and omissions of your Admin Users and any other of your staff who access the Hawk Select Portal and your attention is drawn to clause 11 in this respect. It is your responsibility to remove access to the Hawk Select Portal to Admin Users and other staff users who no longer work for you.
1.21 We reserve the right to temporarily or permanently remove access to the Hawk Select Portal to any Client, Admin User or other Client staff who we consider at our discretion have been mis-using it.
(F) Select Code Delivery by SMS Text Message
1.22 When the Services include sending SMS text messages to Nominated Recipients we will transmit SMS text messages to the telephone numbers provided by you. The SMS text messages will be sent on your behalf and you are liable for the content of all such SMS text messages. You will inform us in writing when an individual is no longer authorised to provide us with instructions or SMS text message content on your behalf.
1.23 You are responsible for obtaining and maintaining all consents and permissions required by Applicable Law in order for us to transmit SMS text messages to Nominated Recipients in the provision of the Services.
1.24 The successful delivery of SMS text messages may depend on the actions of third party service providers that we do not control, such as mobile communication carriers and telecommunications networks. We will use commercially reasonable efforts to transmit SMS text messages included in the Services but are not responsible for delivery issues that are outside of our control.
1.25 We may suspend our text messaging Service upon written notice and require fulfilment via an alternative method if we determine or reasonably believe that: (a) you may be in breach of this Contract; (b) that your use of the SMS text messaging Service may constitute a breach of our service provider’s acceptable use policy; (c) there is an unusual, material spike in your use of the SMS text messaging Service or other circumstances that we reasonably determine may be an indicator of fraudulent activity; or (d) your use of the SMS text messaging Service may impede our ability to offer the SMS text messaging Service to other clients, for instance if your use of the SMS text messaging Service may not comply with Applicable Law or telecommunication industry best practices guidelines. Should we invoke suspension in accordance with this clause 1.25 the parties will promptly agree an alternative method of fulfilment, including parameters and conditions of such fulfilment.
1.26 You will indemnify and defend us against all and any costs, claims, damages, fines or expense we incur that result from our transmission of SMS text messages to telephone numbers in compliance with our obligations in this Contract, including those arising from your breach of any Applicable Law or of any obligation or representation set out in this Section F.